Policies and Regulations
These rules govern Private Lessons at AILI office only. If you would like to explore having Lessons online or at your/another location please contact us for details.
Payment in full and at least 1 business day in advance is required to schedule a Private Lesson, pre-scheduled lessons are not confirmed until we receive payment in full, classes are schedule on a first come first served basis.
A 24-hour (=1 business day) notice is required to cancel or reschedule a Private Lesson. Cancellation or reschedule requests have to be placed with the office; if the teacher provides you with a cell phone number, you can cancel with him/her as a secondary, courtesy measure. A timely cancellation preserves your credit and allows you to reschedule for a later date; late or same-day cancellations will be billed at full price. This equals forfeit of money paid for that class, a 2-hour minimum is required for any Private Lesson in person, a 30 minute minimum for online classes.1-hour Private sessions are permitted online or for 'onsite' classes (at AILI offices) and only in the instance when the Private Lesson immediately precedes or follows another already-existing class. Should that already-existing class get canceled or rescheduled, the 1-hour session gets automatically canceled as well, unless you choose to extend to 2 hours.
All scheduling of future classes has to happen through the office, to ensure teacher and classroom availability. You are welcome to pre-schedule with the teacher directly, however please obtain final confirmation from the front desk staff.
Unless you arrange your schedule at time of registration, open-ended classes (pre-paid bulk packages) are subject to teacher availability.
7:30-9:30pm time slots are made available for Private Lessons only conditionally:
Scheduled on a first come first served basis any class running later than 7:30pm is offered to you on a non-permanent, non-recurring basis; please confirm class by class. Group Classes have priority for this time slot, if a Group Class gets confirmed for a day when you have a confirmed Private Lesson colliding with the 7:30-9:30pm time slot, we may ask you to reschedule.
We reserve the right to charge higher rates for 7:30-9:30pm Private Lessons.
Pricing is quoted ahead and confirmed at time of registration. If you request to change the type of class you are taking, please contact the office and obtain pricing details: classes held at AILI offices and online (Skype etc) are billed at the same rate; offsite classes are billed at higher rates determined on a case by case basis depending on location, schedule and total amount of hours. All classes are non-refundable. After the registration date, credit for classes not taken expires within 12 months from the stop date. These classes can be used towards other languages, online lessons, other services or transferred to another person.